James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a ‘Customer Experience Rockstar’.
James’ passion is helping companies deliver mind-blowingly awesome Customer Experiences.
He helps companies turn their employees into ‘Rockstars’ and their customers into super-fans.
James also delivers the worlds first and only musical customer experience keynote. Complete with live guitar playing and musical customer experience examples.
James’ client list reads like a ‘who’s who’ of global brands having worked with companies such as Disney, Mercedes, Nike, Microsoft, Lego and many more.
Not only is James a rockstar consultant and trainer, he is also the host of weekly news show ‘This Week In CX’ and an accidental #1 Best Selling author (long story).
James has been mentioned as one of the world’s top customer experience influencers, been featured in Forbes and has also been described as a ‘CX luminary’ although he doesn’t really know what that means.